FAQs

A: A flyer (either printed or digital) with your school’s picture date will be distributed by your school in the weeks leading up to picture day. You may also contact us directly, and we’d be happy to help.

A: Our Portrait Day Assistants are specifically trained to help children in an age-appropriate manner to straighten clothing, tidy-up hair, and ensure that faces are clean and ready to smile! When necessary, we provide sterilized combs for each student and use them to tidy hairstyles. We never change a child’s hairstyle.

A: We schedule several "Special Picture Days" as needed throughout the fall and spring at our office in Escondido. Please contact us for scheduling information.

A: Yes! Click here to place your order online for portraits that were taken during the current school year. If you have misplaced your proof card and need your child’s passwords, or you wish to order portraits from a previous school year, please contact us and we'll be happy to help. Please note: Orders that are placed after your school's batch has entered print production must be processed individually through our lab and will incur a $6 special handling fee.

A: Package pricing is determined by several factors, including the type of portrait program offered as well as the unique needs of each school site. Your purchase not only enables you to preserve important memories of this time in your child’s life but also supports the customized package of administrative products and services that we provide at no charge to your school.

A: In general, you should receive your order within 6-8 weeks of your school’s original picture date, although several factors can affect delivery timing. In today’s world of online ordering and free 2-day shipping, we understand that it can be confusing as to why school portraits require so much production time! The simplest answer for this is that each order is one piece in a puzzle of production for the entire school. Time is required for proofs to be distributed, orders collected, class composites/group pictures to be proofed by the school, all images cropped, color-corrected, retouched, printed, packaged, and shipped… and the work is completed as efficiently as possible for your school as one complete batch. This batch production process enables us to provide your school with many photographic service items for its administrative needs, while still keeping pricing as low as possible for parents.

A: Yes, we offer a full range of administrative products and services, and in many cases we are able to create customized items when a special need arises. Our booking representatives will work with you to tailor a complimentary package of services specific to the needs of your school site. We understand that many of our products are critical for school operations, so we’ve created methods that allow for most service items to be delivered within 1-2 weeks of picture day.

A: A few weeks prior to picture day, our office will contact your school to request a student roster file and bell schedule, and to confirm picture day details. We will use your roster and bell schedule, along with any other important considerations, to create a customized picture day schedule based on the needs of your school. We will also deliver pre-sorted picture day announcement flyers for easy distribution (or a digital flyer upon request). Your school will simply need to send us the requested files, reserve an appropriate picture day space, and distribute the flyers to parents. Our self-sufficient crew will handle the rest!

A: We are proud to offer a full-service picture day experience without the requirement of volunteers! Each camera we send is staffed with two people - a photographer plus a posing assistant; and our crew is overseen by an on-site supervisor, the Crew Lead. This allows us to work very efficiently with many hands available to comb hair, straighten clothing, manage the schedule, retrieve classes, and answer questions. Occasionally, special circumstances arise in which schools do provide volunteers, and these arrangements can be made through our representative for your school.

A: Generally, your school should receive orders within 6-8 weeks of the original picture date, although several factors can affect delivery timing. In today’s world of online ordering and free 2-day shipping, we understand that it can be confusing as to why school portraits require more production time! The simplest answer is that each order is one piece in a puzzle of production for the entire school. Time is required for proofs to be distributed, orders collected, class pictures to be proofed by the school, all images cropped, color-corrected, retouched, printed, packaged, and shipped… and this work is completed as efficiently as possible for your school as one complete batch. This batch production process enables us to provide your school with many photographic service items for its administrative needs, while still keeping pricing as low as possible for parents.